I have been excelling in the customer service industry for over five years, with a focus on creating memorable experiences for every guest at every interaction. With training in hospitality and service, my recent STCW BST Certification positions me to embark on a career in the marine industry.

I am in excellent health, able to be away for long contracts, and I am eager to gain experience at sea. 
I would make a valuable addition to the crew of your vessel and be a great representation of your company.

Transferable Skills

Ability to follow instructions & 
deliver quality results

Professional & punctual

Educated in written and oral French

Exceptional communication and relationship skills

Proven success working in a team environment, 
as well as independently

The ability to work under pressure 
and multi-task

Clean Driver's Abstract


Certified STCW BST

Obtained June 2023

CPR C / AED First Aid Level 1

Valid through 2024

Unrestricted Canadian Passport

Valid through 2028

Serving It Right

Obtained 2022

Relevant Work

Hospitality Expert

Inn at Laurel Point

Victoria, British Columbia

5 Green Key rating from Green Key Global

I'm the first point of contact for potential guests and I act as concierge and give travel recommendations, upsell quests on upgrades and room amenities, handle credit card transactions and deal with complaints that come in over the phone. I also work with travel agents and agencies to sell accommodations.

Guest Services Agent

Magnolia Hotel & Spa

Victoria, British Columbia

Condé Nast Traveler Readers’ Choice

Promoted to Guest Services Agent, my role was to optimize guest experience from the creation of a client’s reservation until after they checked out. I had daily experience handling both direct bookings and third-party reservations, assigning rooms, auditing reservations, and I became proficient in Opera (Property Management System). I worked in all aspects of guest relations, from the promotion of special offers and packages to the effective resolution of customer complaints. I used clear communication to correspond with every department of the hotel to ensure each aspect of any guest’s stay was positive.

I also appeared as the featured photo in Douglas Magazine in an article discussing the need for high-quality, personalized service.

Valet and Bellman

Magnolia Hotel & Spa

Victoria, British Columbia

As a Valet and Bellman, I was the first face-to-face interaction our guests would have with property staff. I was responsible for the security and timely delivery of guests’ vehicles and luggage, as well as bussing room service items and liquor to guests’ rooms. I developed a robust knowledge of local and regional tourist attractions and dining options, and worked in unison with our front desk team to offer concierge recommendations tailored to individual guest needs.


Harris Dodge

Victoria, British Columbia

I worked as a lot attendant for both the sales and service departments, delivering vehicles to customers and partner companies, as well as taxiing customers awaiting their vehicles. I received a huge amount of invaluable driving experience in a short period of time. I also honed my time management, conflict resolution and customer service skills.

References are available upon request.

Thank you for your time

I look forward to becoming a part of your crew


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